Skip to main content

User Agreement - Terms of Service

Effective on April 1, 2022 | Updated on November 14, 2025

Terms and Conditions​

These terms and conditions ("Terms", "Agreement") are an agreement between Neuronic AI Inc. d/b/a APIpie AI ("Neuronic AI Inc.", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the APIpie platform and any of its products or services (collectively, "Services"). This includes, but is not limited to, our cutting-edge AI model aggregation, orchestration, RAG Tuning, and data enhancement services.

1. Accounts and Membership​

You must be at least 13 years of age to use the Services. By using the Services and by agreeing to this Agreement, you warrant and represent that you are at least 13 years of age. If you create an account, you are responsible for maintaining the security of your account and API keys and for all activities that occur under the account. You are also responsible for any actions taken in connection with the account. Providing false contact information of any kind may result in the termination of your account. You must notify us immediately of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the aforementioned reasons, you may not re-register for our Services. We may also block your email address and Internet protocol address to prevent further registration.

2. Billing and Payments​

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. You acknowledge that charges may vary based on the model selected via Preferred Routing or AI Model Pooling, and based on token consumption tracked accurately by our Usage feature. We reserve the right to change service pricing and offerings at any time. We also reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we will attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was made.

3. Accuracy of Information​

Occasionally, there may be information on the Services that contains typographical errors, inaccuracies, or omissions that relate to product descriptions, pricing, availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the Services, including pricing information, except as required by law. The absence of a specified update or refresh date applied on the Services should not be taken as an indication that all information on the Services has been modified or updated.

4. User Content and Data Backups​

User Content includes the inputs (prompts, documents for RAG Tuning, files) and outputs generated via the Services.

  • Responsibility for Content: You are solely responsible for the content you submit to the Services, including ensuring you have the necessary rights to use such data.
  • Data Retention: While we implement secure storage for persistent data like RAGTune Document Collections and long-term memory vectors (which you control via API), we are not responsible for Content residing on the Services.
  • Backups: In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backups of your Content. On some occasions and in certain circumstances, with no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. However, we make no guarantee that the data you need will be available.

5. AI Behavior, Data Usage, and Sub-processors​

In the course of providing the Services, we utilize various AI technologies and Sub-processors to execute features like Completions, Integrity, and Image Generation.

  • Accuracy and Reliability: You understand and accept that AI models, even those enhanced by features like Integrity (which minimizes hallucinations), have a margin of error and may not always provide accurate or desired results. You acknowledge that the AI systems are capable of independent operation and we bear no responsibility for the actions, statements, or behaviors of these AI systems, including any costs incurred by the AI's activities on your behalf.
  • Data Processing: Any data provided by you (User Content) is processed according to our Privacy Policy and our Data Processing Addendum (DPA), located at Data Processing Addendum (DPA).
  • Third-Party Sharing: You acknowledge that fulfilling API requests requires transmitting User Content to external LLM Providers and other Sub-processors (e.g., vector database providers like Pinecone, if enabled). By using the Services, you explicitly consent to the transfer of your User Content to these Sub-processors as necessary to provide the features you utilize.
  • Anonymization: If you utilize our Anonymization Services (e.g., using anon: true in your prompt), we will employ best-effort processing to redact or anonymize your data prior to transmission to an external LLM, but we cannot guarantee absolute and complete anonymization.

6. Advertisements​

During the use of the Services, you may correspond with advertisers or sponsors showing their goods or services through the Services. Any such activity, and any terms, conditions, warranties, or representations associated with such activity, are solely between you and the applicable third-party. We shall have no liability, obligation, or responsibility for any such correspondence, purchase, or promotion between you and any such third-party.

Although the Services may link to other websites, we are not implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating the offerings of any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, or content of any other third-parties. You should review the legal statements and other conditions of use of any website which you access through a link from the Services. Your linking to any other off-site websites is at your own risk.

8. Prohibited Uses​

In addition to other terms set forth in this Agreement, you are prohibited from using the Services or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others (except as necessary and compliant with applicable law for your own application's users); (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

9. Intellectual Property Rights​

This Agreement does not transfer to you any intellectual property owned by Neuronic AI Inc. or third-parties. All rights, titles, and interests in and to such intellectual property will remain solely with Neuronic AI Inc. or the respective licensors. All trademarks, service marks, graphics, and logos used in connection with our Services are trademarks or registered trademarks of Neuronic AI Inc. or their respective licensors. Other trademarks, service marks, graphics, and logos used in connection with our Services may be the trademarks of other third-parties. Your use of our Services grants you no right or license to reproduce or otherwise use any Neuronic AI Inc. or third-party trademarks.

10. Disclaimer of Warranty​

You agree that your use of our Services is solely at your own risk. We disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements or be uninterrupted, timely, secure, or error-free. We also make no warranty as to the results that may be obtained from the use of the Service or the accuracy or reliability of any information obtained through the Service. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

11. Changes and Amendments​

We reserve the right to modify this Agreement or its policies relating to the Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the top of this page. Continued use of the Services after any such changes shall constitute your consent to such changes.

12. Indemnification​

You agree to indemnify and hold Neuronic AI and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any willful misconduct on your part.

13. Limitation of Liability​

To the fullest extent permitted by applicable law, in no event will Neuronic AI, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Neuronic AI has been advised as to the possibility of such damages or could have foreseen such damages.

14. Acceptance of These Terms​

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.